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HELP

  • Contact us
ORDERS
  • What do I need to make an order?

    You will need your eyes prescription and pupillary distance (PD). As soon as you make the order you can upload a photo of your prescription or if you know it already just send the details to hello@millerandmarc.com. Your PD is the distance in millimeters between your pupils, and it helps us center your prescription correctly in your frames. As soon you have the your PD just send it to us (you can add it on your prescription or send it to hello@millerandmarc.com).

  • What if I need to change my order?

    We process the orders really fast but we will do our best to include any changes. The best way to modify or cancel an order is calling us to +34 912 98 93 98, Monday to Friday 10am - 7pm.

  • What´s the status of my order?

    As soon as we ship your order, you will receive an email with a Track & Trace code, so that you can keep watch on the progress of your new frames.

  • How can I buy more than one product with different prescriptions?

    In this case please make separate orders for each different prescription. Shipment is always free of charges, so you won’t be charged extra for making different orders.

  • Do you want to purchase large quantities?

    To buy Miller & Marc gift cards or our products in quantities bigger than 10 units you have to send us an email to hello@millerandmarc.com. It’s a pleasure to help you!

PRESCRIPTION
  • How do I submit my prescription?

    Once you’re ready to checkout, you will be asked to upload a picture of your prescription and your pupillary distance (PD). You can take a photo with your smartphone or scan it. Or if you don’t have a prescription but you know the details you can send them to hello@millerandmarc.com.

    In any case ask your doctor to measure your PD so you don’t need to do it by yourself.

  • Do I need my prescription to make an order?

    You can make your order first and send your prescription by email later on. If you already know your prescription you can also send an email with the details to hello@millerandmarc.com.

    In any case don’t forget to include your pupillary distance (PD).

  • How do I get my prescription?
      There are three ways you can obtain a prescription:
    • Book here your appointment to get your Free Eye Exam in our stores in Barcelona or Madrid.
    • If you had a prescription recently you can ask for it in the place you did the tests.
    • Make an appointment with your local optometrist.
    • Call us to +34 912 98 93 98 and we can give you the closest and best option around your location.

    Don’t forget you need to ask for your pupillary distance (PD), so you don’t need to do it by yourself.

    When ordering you will have to upload your prescription or you can send it to us later by email hello@millerandmarc.com.

  • What is the pupillary distance (PD) and how can I get it?

    Your PD is the distance in millimetres between your pupils and it helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your prescription you can do it by yourself using a ruler and a mirror or the help of a friend.

    • For you to have an idea values go between 57-62 mm for women and 59-65 mm for men.
    • Take a look at this video!
  • Do you offer reading glasses?

    YES! You can order yours by selecting at the bottom ‘Reading Glasses’ on the prescription section during the checkout process and you can select the + (positive) addition of your prescription. In this particular case you don’t need to send us a photo or scan your prescription, and we don’t need cylinder or axis value.

  • Can I make an order if my prescription is really high? And what about astigmatism?

    YES! We offer a wide range of lenses for all kind of prescriptions. For prescriptions with sphere (SPH) value > 6 or cylinder > 2 we offer special lenses made for you with a supplement of 40€ (It is still 3 times less than any other normal shop).

    If you have astigmatism you will have a cylinder and axis value in your prescription.

    We can’t offer glasses for prescriptions with sphere (SPH) value stronger than ±9.00 or with cylinder value (CYL) stronger than ±4.00.

    If you have any question call us to +34 912 98 93 98 Monday to Friday 10am to 7pm.

  • There is no cylinder or axis value on my prescription. Is that right?

    This means you don’t have astigmatism. In this case your doctor will leave this section blank.

    If you have any question call us to +34 912 98 93 98 Monday to Friday 10am - 7pm.

  • Do you have progressive lenses? And bifocal lenses?

    YES! If you need progressive lenses you can order our last generation freeform lenses for 159€ in any of our frames, other sellers do it for +400€. That’s a huge difference! Don’t forget to include addition values and pupillary distance with your prescription

    Currently we can produce progressive lenses with an addition value (AD) between +1.00 and +3.00 and a blend for cylinder and sphere value between -10.00 and +6.00. We can’t make lenses with cylinder value bigger than ±4.

    If your prescription value is bigger or smaller than the indicated you can buy Miller & Marc frames. Call us to 912 98 93 98 Monday to Friday 10am - 7pm.

    At this moment we don’t have bifocal lenses.

HOME TRY-ON
  • What if none of the frames fit me?

    The Home Try-on service is 100% free. You don´t have to buy any product if you are not 100% satisfied. We will not charge you anything!

  • What is the try-on home program? Can you send it to my work place?

    Select 5 frames you like to try-on at home or wherever you want to. We will send a person to deliver the box and pick up back totally free of charges. You have 10 days to try them on and to decide which style goes better with you. Then just put/place all the frames back in the box and purchase online the frame you liked the most.

    Shipment is free of charges both ways, we can only send try-on home orders to Peninsular Spain excluding Balearic Islands and Canarias.

  • Can you help me pick a frame?

    Picking the perfect frame it’s not an easy task. Our customer service team is formed by expert stylists. Trust their opinion! Write us by whatsapp +34 647 968 433, email hello@millerandmarc.com or upload your photos to Instagram, Twitter or Facebook with the hashtag #MMpruebaencasa. (Make sure your account is not private otherwise we won’t be able to give you our advise!).

  • I thought the home try-on was free, why do you need my credit card?

    The home try-on is totally free! During the shopping process, you will have to give your credit or debit card before you complete your order. We won´t charge anything in your account. Do not worry, our home try-on program is totally free during these ten days!

    There's just one exception: if you don't return the try-on glasses or if any of these glasses are damages, we will have to charge you 79€ on your account for each non-returned or damaged item. This is the price of the frames without lenses. To avoid this, just make sure to place all the try-on glasses in the same box and give it to the courier that will contact you after ten days from the day you received your order (we will send you a special email yo remind you about this terms). If your try-on purchase ends during a weekend or holiday period, we will pick them up on the next available day. If you need any other extra day, just call us back to process it.

  • I made another home try-on purchase, why it’s delayed?

    Home try-on's are processed one by one. If you are already trying some frames, we will ship the new order whenever we receive the ones you already have.

  • Are sunglasses also available for the Home Try-On service?

    No, unfortunately not. Because sunglasses are seasonal products we have less stock of them. So we don't offer them in our Home Try-On service.

    If you’d like to try our sunglasses, you can stop by one of our stores to check out the collection.

PRODUCTS
  • What kind of lens do you offer?

    Optical

    Thin and light CR39 organic lenses. Included with the purchase of our frames, for 89€

    • Thin and light plastic lenses.
    • Anti-scratch and anti-reflective coating included.
    • Provide 100% UV protection.

    1.67 high-index organic CR-39 lenses. +40€ (instead of >+100€ in other optical stores)

    • Thinner lenses designed for stronger prescriptions.
    • Anti-scratch and anti-glare coating included.
    • Provide 100% UV protection.

    Progressive freeform organic CR-39 lenses: 159€ (instead of the >+400€ in other optical stores)

    • 100% UV protection.
    • Protective anti-scratch and anti-reflective coatings.

    1.67 high-index organic progressive freeform CR-39 lenses. +40€ (instead of >+100€ in other optical stores).

    • Thinner lenses designed for stronger prescriptions.
    • Anti-scratch and anti-glare coating included.
    • Provide 100% UV protection.

    Sun

    Polarized lenses CR39. Included with the frames purchase for 89€.

    • Provide 100% UV protection.
    • Anti-scratch and anti-glare coating included.

    OPTICAL SUNGLASSES

    Prescription polarized ORGANIC CR39 lenses: 89€.

    • Provide 100% UV protection.
    • Anti-scratch and anti-glare coating included.

    Extra thin and polarized lenses CR39 with a high index 1.60 +40€ (instead of >+100€ in other optical stores).

    • Thinner lenses designed for stronger prescriptions.
    • Provide 100% UV protection.
    • Anti-scratch and anti-glare coating included.
  • Where can I find the measures for my frames?

    In every product page, under "Measures" you will see three different numbres, from left to right: the lens width, the bridge's width and the temple arms lenght (all in millimeters).

    Most of the brands, as Miller & Marc, print the measures on the inside of the temple arms. If you have a pair that suits you, you can compare the measures with ours to imagine how they would be.

    If once you receive your glassees, your frames don't fit you properly, you can go to any optical store to have them adapted to you.

  • Where can I adapt my frames?

    Our frames are made of cellulose acetate, a malleable material that allows you to adapt the temples without risk of scratches. Anyway, most optical shops will adjust your frames for free or at a low price.

SHIPPING, RETURNS AND EXCHANGES
  • When will I receive my purchase?

    Shipping time depends on the kind of purchase and status ( for example: if there's any data missing.) These are the estimated timings:

    Kind of purchase
    Shipping time
    Single-vision glasses:
    8-10 business days
    Progressive lens:
    10-12 business days
    Non prescription :
    24 hours
    Sun:
    24 hours
    Home try-on:
    24 hours
  • What are the shipping costs?

    The shipping costs are free for Spain. For foreign shipments call us at +34 912 98 93 98.

  • What is your return policy?

    We offer free refunds and exchanges within 30 days for all our sunglasses and standard prescription glasses. The refund includes the frame’s price with standard lenses, excluding the thinner lenses price or any other extra treatment.
    All our glasses are provided with a 1 year warranty on any manufacturing defects. We cannot cover accidental damages or scratches, but all manufacturing issues are covered.
    Purchases with gift cards are not refundables.

  • How can I ask for a return?

    Call us +34 912 98 93 98 M-F, 10am - 7pm, or email us at hello@millerandmarc.com to start the change or return process. We would like to know your opinion!

  • What happens if I'm not satisfied with the adjustment of my frames?

    Our aim is for you to adore your frames, so if they're not comfortable for you... Just let us know! We only have one size for each frame, however we will be happy to recommend you different options that might fit you better. You can also adjust your frames by yourself: remember that all of your frames are made out of malleable cellulose acetate, so you can make any adjustment to the temples without the risk of scratches.

  • What can I do if I’m having trouble with my prescription?

    Some time you just need a couple of days so your eyes adapt to the new prescriptions, but if after a week you're still having problems, just call us at +34 912 98 93 98 M-F, 10am - 7pm. We will help you find a solution and manufacture your glasses again with the correct prescription.

  • How can I change my lenses?

    We can't replace lenses from other frames, but we will be happy to put new lenses into your Miller & Marc glasses.

    LENS TYPE
    PRICE
    Optics: Single-vision organic lenses CR39
    30€
    Optics: Single-vision high-index 1.67 lenses CR39
    50€
    Optics: Single-vision high-index 1.74 lenses CR39
    120€
    Optics: Progressive organic lenses
    110€
    Sun: Non-prescription polarized organic lenses CR39
    30€
    Sun: Single-vision organic lenses CR39
    40€